As long as the bike arrives back to us in the condition it was delivered to you in, you will receive a 100% refund. We only charge a restocking fee ($250 per bike) for orders that are canceled or shipments returned that were never opened, assembled, and tested. From your refund, we will deduct the cost of cleaning and repairing any aspects of the bike that were damaged or left dirty by the buyer returning the bike. The buyer is responsible for the cost of return shipping. The buyer is also responsible for safe packaging and returning the bike to us. If you have damaged or failed to safely package the bike, we will deduct the damages from the refund. We suggest keeping the original packing material and box until you are sure the bike is the right fit for you. This way you will be able to safely repackage and re-secure the bike for return shipping.
To qualify for a full refund the bike must meet the following conditions:
- Odometer must read less than twenty (10) miles.
- Be free of any dirt, wear and tear, fragrances, or any other signs of use.
- Be free of any defectives from improper assembly such as stripped bolts, scratched frames, etc.
- Must include all contents of the original package which include but are not limited to the charger, keys, tools, hardware, and any free gifts.
- Provide photos of the odometer, bike before disassembly, and the packaged bike to our Support Team. Full instructions will be provided by our Support Team when the requested conditions are met and approved.
If the return conditions above are met and the original e-bike box is used for the return, Favoritebikes reserves the right to provide a prepaid shipping label to the customer. If this option is approved by Favoritebikes, $150-$250 (varies by model and shipping cost) will be deducted from the final refund amount plus any potential deductions from damage or other excluded usage. If the original box was not retained, Favoritebikes cannot provide a return shipping label and the customer will be responsible for costs and arranging shipment of the e-bike.
Returns are only available for customers ordering in the United States within the contiguous 48 states.
Returns are not available on batteries or opened/used accessories.
Do not return any bikes to our warehouse without approval by contacting us. Favoritebikes reserves the right to deduct restocking fees for any return bikes that were not approved by our Support Team.
Black Friday and Cyber Monday Specials
All sales are final on Black Friday and Cyber Monday Specials and we are not accepting returns on any Black Friday or Cyber Monday Orders. 14 Day Return Policy is not applicable on Black Friday or Cyber Monday Specials.