Welcome Aboard: Your Onboarding Journey Starts Here

Dear Partner,

We are delighted to welcome you to the FavoriteBikes family!

As a distinguished purveyor of top-quality bikes, FavoriteBikes has always been committed to fostering strong relationships with our dealers, who play a crucial role in connecting us with bike enthusiasts all over the world.

By joining us, you become an integral part of a team driven by passion and dedication towards all things cycling. We are thrilled that you have chosen to embark on this journey with us, and we're excited to support you every step of the way.

In the coming days, you will be introduced to our extensive range of products, as well as our established sales and marketing strategies designed to help you succeed. We firmly believe in empowering our dealers with the right tools and knowledge necessary to thrive in the competitive biking industry.

We encourage you to reach out with any questions or concerns you may have as you navigate through your new role. We're here to support your journey and look forward to celebrating your successes.

Once again, welcome to FavoriteBikes. We're glad you're here and can't wait to see where this journey takes us!

 

Best regards,

FavoriteBikes

STEP 1: List the bike onto your website.

Please find attached the product photos for our latest bike models. We request you to list these on your website, highlighting their unique features and technical specifications.

For pricing, please display only the Manufacturer's Suggested Retail Price (MSRP) online.

STEP 2: Read the Favoritebikes manuals.

1 Assembly and Operion Manual

2 Specs

Electronics/Components Details

Motor

48V 750W (1056W off-roading mode) AIKEMA motor with torque sensor

Sensor

1.Cadence sensor with commuting and off-road riding mode; 2. Dusk to dawn sensor 

Display

Favorite Patented Smart System, with built-in LG premium color LCD /Phone app display  

RFID Control

Tesla style wireless entry system via RFID

Bluetooth Control

Bluetooth connection for both iOS and Android

Battery

Removable lithium-ion 48V, 14Ah (672 Wh) with LG/Samsung cells, smart BMS (up to 50 miles)

Controller

48V 22A rated Sine-wave, switchable off-road/ commuting

Anti-Theft System

Wireless controlled motorized bike lock

Light

1600 lumens with dusk-to-dawn sensor, independent high beam control

Max Speed

Class 3 electric bike, with 28mph pedal assist and 20mph throttle

Frame and Welding

Lightweight 6061 aluminum frame with internal protected & locked electronics

Front Fork

GTMRK air suspension 3.15" travel 80mm

Crankset

46T Prowheel alloy chainring

Chain

KMC Z8.3 8-speed Chain

Derailleur

SHIMANO ALTUS RD-M370 8-speed

Cassette

SHIMANO 8-speed 11-32T

Shifters

SHIMANO SL-M315-8R RAPIDFIRE PLUS 8-speed

Tires

WTB GROOV-E 27.5" x 2.4"

Seat Post

Promax 15.75"x1.24" or Promax 15.75"x1.24" dual bol SP-868 suspension seat post

Saddle

Selle Royal freeway plush gel

Brake

Tektro HD-M285 hydraulic discbrakes

Electronics/Components Details

Motor

48V 500W (850W off-roading mode) hub Bafang motor

Sensor

1.Cadence sensor with commuting and off-road riding mode; 2. Dusk to dawn sensor 

Display

Favorite Patented Smart System, with built-in LG premium color LCD /Phone app display  

RFID Control

Tesla style wireless entry system via RFID

Bluetooth Control

Bluetooth connection for both iOS and Android

Battery

Removable lithium-ion 48V, 10.4AH with LG/Samsung cells (up to 40 miles)

Controller

48V 22A rated Sine-wave, switchable off-road/ commuting

Anti-Theft System

Wireless controlled motorized bike lock

Light

1600 lumens with dusk-to-dawn sensor, independent high beam control

Max Speed

Class 3 electric bike, with 28mph pedal assist and 20mph throttle

Frame and Welding

Lightweight 6061 aluminum frame with internal protected & locked electronics

Front Fork

GTMRK hydraulic suspension

Crankset

46T Prowheel alloy chainring

Chain

KMC Z7 7-speed chain

Derailleur

SHIMANO ALTUS RD-M310-L 7/8-speed

Cassette

SHIMANO 7-speed 12-32T

Shifters

SHIMANO SL-TX30-7R 7-speed

Tires

Kenda Kwick Seven 27.5" x 2.2"

Seat Post

Promax 15.75"x1.24" or Promax 15.75"x1.24" dual bol SP-868 suspension seat post

Saddle

Selle Royal freeway plush gel

Brake

Tektro MD-M280 discbrakes, with electric cut off sensor

3 Size Chart

Bike weight: 54 lbs   For riders: 5'3" - 6'5"

A. Seat Tube Length

18"

B. Standover Height  

27”

C. Reach

20"

D. Head Tube Length

9”

E. Head Tube Angle

69°

F. Headlebar Height

48”

G. Wheelbase

43.3”

H. Total Length

70.8“

I. Bottom Bracket Ht.

11”

J. Chainstay Length

18”

K.Minimum Seat Height

32”

L.Maximum Seat Height

40”

Bike weight: 55 lbs   For riders: 5'5" - 6'7"

A. Seat Tube Length

18"

B. Standover Height  

28”

C. Reach

20"

D. Head Tube Length

9”

E. Head Tube Angle

69°

F. Headlebar Height

48”

G. Wheelbase

43.7”

H. Total Length

71.2“

I. Bottom Bracket Ht.

11”

J. Chainstay Length

18”

K.Minimum Seat Height

32”

L.Maximum Seat Height

40”

Bike weight: 53 lbs   For riders: 5' - 6'3"

A. Seat Tube Length

18"

B. Standover Height  

18.5"

C. Reach

20"

D. Head Tube Length

6.5"

E. Head Tube Angle

71°

F. Headlebar Height

44"

G. Wheelbase

43”

H. Total Length

70.5“

I. Bottom Bracket Ht.

11”

J. Chainstay Length

18”

K.Minimum Seat Height

28.5”

L.Maximum Seat Height

40”

STEP 3: Download Favorite App

One of the most distinctive features of FavoriteBikes is the Favorite App, a versatile and user-friendly mobile application that elevates the riding experience by offering a suite of advanced capabilities. Designed to work seamlessly with the company's electric bikes, the Favorite App allows users to unlock the full potential of their e-bikes with ease and convenience.

App release notes

Version 1.0.0 - 7/28/2022:

Introduced dashboard and user settings functionality.
Enjoy a seamless user experience with access to customizable settings.

Version 1.0.1 - 12/20/2022:

Added a new feature that allows users to switch between riding modes: off-roading mode and commuting mode.
Choose the mode that suits your riding style and preferences.

Version 1.0.2 - 2/10/2023:

Released advanced settings for dealers, enabling them to program the bikes according to specific requirements.
Dealers can now personalize the bikes to meet customer needs effectively.


Version 1.0.3 - 4/11/2023:

Introducing a comprehensive navigation system for accurate and easy navigation during rides.
Fixed bugs in advanced settings to ensure a more stable user experience.
Addressed issues with the off-road and commuting switch for improved reliability.
Resolved bugs related to support and manuals links, providing easy access to resources.
Various bug fixes and performance enhancements for improved functionality.


Version 1.0.4 - 5/10/2023:

Released the over-the-air update feature, allowing for convenient updates without requiring manual intervention.
Resolved any remaining issues with the navigation system, enhancing the overall navigation experience.

STEP 4: Sales Techniques:

  1. Bike Feature Highlight Discover the edge of Favorite Bikes, our patented features include the smart system with an integrated LG display, powerful 1600-lumen lights, and an intelligent lock that works with a passcode, RFID, or our app. The lighting system adjusts with speed and ambient brightness, with manual adjustments made via the + and - buttons (read the operation manual for details). The bike features turn-by-turn navigation and over-the-air updates, promising more exciting features in the future.

  2. Test Ride Importance Our distinctive features will spark your curiosity to test ride our bikes. Feel the difference between Favorite Bikes and the rest as you explore two riding modes - commuting and off-roading. Experience a natural ride in commuting mode, and enjoy enhanced acceleration in off-road mode. Both the hybrid pro and hybrid models ensure a smooth ride. Notably, the hybrid pro features a superior magnetic torque sensor, providing an unmatched riding experience. You'll appreciate the exceptional quality of Favorite Bikes, even with zero pedal assist.

STEP 5: Bike check list

At Favorite Bikes, we strive to deliver superior quality bikes. Despite our stringent manufacturing and assembly processes, a small percentage of bikes may face issues. We value transparency, hence we share relevant data and potential issues with our partners. Continual data collection enables us to enhance our Quality Control practices. Rest assured, we are committed to continual improvement based on feedback and findings. In case of any warranty-related concerns, our dedicated customer service team is ready to provide top-notch assistance.

  1. Assembly: Refer to the assembly manual to assemble the bike. A common mistake on page 12 involves the 8-pin connector being pushed in the wrong direction. Check the male and female connectors, ensure they align, and press the connector all the way in.

  2. Test Ride: After assembly, test ride the bike, pressing the throttle to the end. We've noted a 4/1000 error code 22 occurrence when the throttle is fully pressed. (Require throttle calibration). Batches after May 2023 did not experience this issue anymore.

  3. Throttle Clearance: Verify there is enough clearance between the throttle and button. If not, the button may interfere with the throttle.

  4. Sleep Mode: Inform customers that the RFID and Bluetooth switch to sleep mode after 3 days or if the battery is removed. To reactivate, press and hold the power button until the display lights up. The majority of service tickets relate to the bike not turning on due to sleep mode activation. This period can be adjusted in the basic settings.

  5. Lock Function: Ensure the lock functions correctly. There has been a 1/1000 reported case of faulty unlocking.

  6. Battery Charging: Let customers know that after a full charging cycle, the charger will not charge another battery unless reset by unplugging it from the outlet. This safety feature encourages users to unplug the charger after use. Some customers may mistake this for a battery issue.

STEP 6: Marketing Materials:

1 Favorite Bikes maintains a collaborative social media presence in partnership with our associates. We curate weekly posts that our partners can easily share to enhance customer engagement on their own social platforms. Simply find the content you want, copy, and repost to build a vibrant community around your brand.

2 Favorite Bikes boasts a dedicated customer support team available everyday in our Favorite Facebook Group. We encourage you to invite your customers to join the group. Working collaboratively, we aim to ensure customer satisfaction and happiness.

STEP 7: Bike Registration for Warranty:

Register your bike within 3 months of purchase to activate the Favoritebikes Warranty.

STEP 8: Training and Support

We highly recommend scheduling at least one training session to ensure a smooth onboarding process for your team. To organize a training session with our Favorite Bikes engineers, please submit a ticket here. We're ready and eager to assist you.